Contact

GOT QUESTIONS?

Then Contact Us.

Check the Q&As below first to see if your question is answered, otherwise please complete the contact form, you will receive an answer within 1-2 business days.

Q&As

What happens if I need a doctor’s clearance to exercise and can’t get one?
You will receive a full refund, there will be no fuss.

What happens if I have a 12 month membership and develop a health problem and can’t continue the program?
FBC has a no lock-in contract policy so you just need a certificate from you doctor and then you will receive a refund for the balance of your membership less a 10% admin fee. Email hello@fitbodyconfidence.com.au with the heading “health problem”.

What happens if my payment is not processed?
You will have a period of grace, however, if the payment is unable to be processed you will lose access to the app or service.

I want to change the credit card for my subscription.
Log in to your account on the app and change your method of billing there. If you have any problems, please contact us using the contact form.

Do you sell my private information?
Definitely not! Your information is private and will not be sold or misused.

I’m under 18 years old and want to join. Why can’t I?
Sorry, but the Fit Body Confidence program is written for the adult body and our insurance does not cover under 18s.

I don’t live in Australia, can I join your online program?
Sorry, but no. Our insurance only covers people living in Australia.

I’m a man and would like to join your online program or home delivered PT. Is that okay?
Of course! If you are 18 years old or over and living in Australia you can join the Fit Body Confidence program. While our resources are written mostly for women the general principles apply to all adults. At home or personalised online coaching is suitable for both men and women.

What suburbs to you service for face-to-face personal training?
Generally, we cover the following suburbs, this may change:
A
Albion
Ascot
B
Bowen Hills
C
Clayfield
Chermside
D
Doomben
E
Eagle Farm
G
Gordon Park
H
Hamilton
Hendra
K
Kalinga
Kedron
L
Lutwyche
N
Nundah
S
Stafford
T
Toombul
W
Wavell Heights
Wilston
Wooloowin